This Privacy Policy explains exactly what personal information 399win collects from Pakistani players, how it is used, how it is protected, and what rights you have over your own data. We keep this as straightforward as possible — no legal jargon that buries the real answer.
Last updated: June 2026By creating a 399win account and using the platform, you confirm that you have read this Privacy Policy and agree to the collection and use of your information as described here. If you have questions about any section, contact us at [email protected] before proceeding.
399win ("the Platform," "we," "us," "our") operates an online gaming and sports betting service for players in Pakistan. In the course of running this platform, we collect certain personal information from players who register accounts, make PKR deposits, participate in promotions, use sports betting features or contact our support team.
This Privacy Policy sets out clearly:
This policy applies to all players who access the 399win website, register an account, use any gaming or betting feature, make a deposit or withdrawal in PKR, or communicate with us through any support channel. It should be read alongside the Terms and Conditions which govern the broader use of the platform.
We collect personal information directly from you during registration and account use, automatically when you browse or interact with the platform, and from third-party services (such as payment processors) when you make transactions.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Address Data | Residential address, city, province | KYC verification |
| Document Data | CNIC copy, proof of address document | KYC verification |
| Financial Data | JazzCash/Easypaisa number, bank account name, transaction records | Deposits & withdrawals |
| Gaming Activity | Bets placed, games played, bonus claims, session times | Platform use |
| Technical Data | IP address, device type, browser, operating system | Each visit |
| Communications | Support messages, complaint records | When you contact us |
We only collect data that is necessary for a specific purpose described in this policy. We do not collect sensitive religious, political or biometric data beyond what is present on your CNIC, which is required for identity verification purposes only.
Every piece of data collected by 399win is used for a specific, defined purpose. We do not use your personal information for purposes beyond those listed below without obtaining your consent or where otherwise required by law.
Your identity and contact data are used to create and manage your 399win account, verify your identity in line with standard KYC practices, reset your password if needed and communicate important account notifications to you.
Financial data including your JazzCash or Easypaisa mobile wallet number, Raast-linked bank account details and transaction history are used to process PKR deposits, confirm payments and execute withdrawal requests. This data is also retained as part of our transaction records.
Technical data (IP address, device fingerprint, login timestamps) and gaming activity data are used to detect and prevent fraud, identify duplicate accounts, flag unusual transaction patterns and protect your account from unauthorised access. This is a core security function and cannot be opted out of.
Communications data from your support interactions — including messages, tickets and complaint records — is used to resolve your queries, investigate disputes related to bets or withdrawals, and improve the support service.
Aggregated, anonymised gaming activity data is used to understand how players use the platform — which game categories are popular, where players encounter difficulty in the navigation, how bonus offers perform. This data does not identify individual players.
If you have opted in to receive promotional communications, your contact details will be used to send information about 399win offers — welcome bonuses, Cricket betting promotions, free spins on slots and similar. You can opt out at any point by contacting support.
399win does not use your personal data for advertising purposes on external platforms. Your data stays within the 399win system and with the limited third-party services we use to operate the platform — as described in Section 5.
Because 399win processes real PKR transactions — deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards — payment data handling is a particularly important part of this policy.
PKR payment processing on 399win is carried out through trusted third-party payment processors that operate the JazzCash, Easypaisa and Raast network integrations. These processors handle the actual fund transfer. 399win receives confirmation of the transaction and the associated reference data but does not have direct access to your mobile wallet PIN, banking password or card security code at any point.
All payment data is stored in encrypted form and access is restricted to authorised staff who need it specifically to process transactions or resolve payment disputes.
If you ever receive a communication claiming to be from 399win and asking for your JazzCash PIN, Easypaisa password or banking credentials, this is not from us. 399win will never ask for these details. Report such attempts to [email protected] immediately.
399win does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Data sharing is limited strictly to the following categories of third party, and only to the extent necessary for the purpose described.
JazzCash, Easypaisa, Raast and other payment service providers receive the minimum data required to process your PKR transactions — typically your account number or reference identifier and the transaction amount. These providers operate under their own privacy policies and security standards.
Third-party KYC service providers may process your CNIC data and address documents to verify your identity. These services are used specifically for fraud prevention and age verification. They do not retain your data for any purpose beyond the verification check.
Cloud hosting providers and technology infrastructure services that power the 399win platform may have access to encrypted data stored on their servers. These providers are contractually bound to process data only under 399win's instructions and do not use your data for their own purposes.
399win may be required to share player data with relevant authorities in response to a valid legal request, court order or to comply with anti-money-laundering obligations. We will only share the minimum data required by the specific legal obligation.
Any third party that receives data from 399win is subject to contractual data protection obligations. We do not transfer personal data to any third party that has not provided adequate assurances regarding the security of your information.
399win uses cookies and similar technologies to make the platform work correctly and to improve the player experience. Here is a plain summary of what we use and why.
These are required for the platform to function. They maintain your login session, remember your language preference and keep your account secure between pages. You cannot opt out of essential cookies without affecting your ability to use the platform.
We use aggregated analytics to understand how players move through the 399win platform — which sections get the most visits, where players drop off, how long sessions last on average. This data is anonymised and used only to improve the platform. It does not identify you as an individual.
These remember choices you have made — such as your preferred deposit method or the last game category you browsed — so the platform feels more personalised on your next visit.
Most browsers allow you to control cookies through your settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics cookies will not affect your gaming experience.
399win takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.
While we maintain strong security practices, no online system can guarantee complete security. You also have a responsibility to keep your account credentials private and to notify us promptly if anything looks unusual.
399win retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal & regulatory obligation |
| Transaction Records | 7 years | Financial record-keeping requirements |
| KYC Documents (CNIC, address proof) | Duration of account + 5 years | Anti-fraud & AML compliance |
| Gaming Activity Logs | 2 years | Dispute resolution & fraud detection |
| Support Communications | 3 years | Complaint handling & service improvement |
| Analytics Data (anonymised) | Indefinite (no personal identifiers) | Platform improvement |
When data is no longer required, it is securely deleted or anonymised. You may request deletion of your personal data — subject to the exceptions described in Section 9 — by contacting support.
As a 399win player, you have the following rights over the personal information we hold about you. To exercise any of these rights, contact us at [email protected] with your registered account name and a description of your request.
You can request a copy of all personal data 399win holds about your account. We will provide this within a reasonable timeframe following identity verification.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Contact details and address information can often be updated directly in your account settings.
You may request deletion of your personal data. Note that legal retention obligations — particularly for financial records and KYC data — mean some data must be retained for defined periods even after account closure.
In certain circumstances you may request that we limit how we use your data while a query or complaint is being resolved, rather than deleting it outright.
You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if needed. This applies to data you have actively provided to us.
You can object to the use of your data for direct marketing at any time. You can also object to certain other forms of processing, though some core processing (such as fraud prevention) cannot be opted out of.
We aim to respond to all data rights requests within 30 days. For complex requests, we may extend this by a further 30 days and will notify you if that is the case. There is no charge for exercising your rights.
399win is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. The minimum age to register and use the 399win platform is 18 years, and age verification through CNIC is a standard part of the account process.
If we become aware that a player has registered using inaccurate age information, the account will be suspended immediately, personal data reviewed and, where a minor is confirmed, all data will be securely deleted in line with child data protection principles. Any funds held in the account will be handled in accordance with relevant legal requirements.
Account holders are responsible for ensuring that minors do not have access to their 399win login credentials or account.
399win may update this Privacy Policy from time to time to reflect changes in how we collect or use data, changes in platform features, or developments in applicable law. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.
For material changes that significantly affect how your data is used, we will notify registered players through a notice on the platform or via the contact details on your account. Continuing to use 399win after a policy update constitutes acceptance of the revised policy.
We recommend checking this page periodically, especially before making new deposits or sharing additional personal information with us.
If you have any questions about this Privacy Policy, want to exercise one of the data rights described in Section 9, or wish to raise a concern about how your personal information has been handled, please get in touch with the 399win support team.
You can contact us by email at [email protected]. Please include your registered account name and a clear description of your request or concern so we can direct it to the right team promptly.
For data deletion requests, please state clearly in your message that you are submitting a deletion request and include the phone number or email address associated with your account for identity verification purposes.
Related pages: Terms and Conditions · Responsible Gaming · FAQ · About Us
Six ways 399win keeps your personal data and PKR payment information secure.
All personal data stored on 399win servers — including your CNIC details, address records and transaction history — is encrypted at rest. Data in transit between your device and our servers is protected by TLS encryption.
399win never stores your full card number, JazzCash PIN or Easypaisa password. PKR payment processing is handled by compliant third-party processors. We receive only the transaction confirmation and reference data needed to credit your account.
Access to personal player data within 399win is restricted to staff members whose role requires it. Access is role-based, logged and reviewed regularly. No staff member has broader access than their specific function demands.
399win does not sell, rent or trade your personal data to third parties for advertising or commercial purposes. Your information is used only to operate your account and provide the services described in this policy.
399win retains your data for clearly defined periods based on the type of information and the legal obligation attached to it. When the retention period expires, data is securely deleted or anonymised — it does not sit in our systems indefinitely.
You can request access to, correction of, or deletion of your personal data at any time by contacting support. We respond to data rights requests within 30 days and do not charge for exercising your rights.
Register your 399win account, deposit in PKR via JazzCash or Easypaisa and explore Cricket betting, slots, PSL markets and more — knowing exactly how your data is handled.
18+ only. Please read our Terms and Responsible Gaming guide before playing.